Senior Customer Success Manager

London, England, United Kingdom · Sales

Description

About Global App Testing

Put simply, when the likes of Spotify or Facebook need their apps tested globally, they use Global App Testing. Our vision is that we become as invaluable for the rest of the startup ecosystem as we are for our current customers.

Our Mission

At Global App Testing, we have the capability to leverage over 20,000 assessed and professional testers with real devices in real environments in over 105 countries.

By taking a customer-focused approach to quality, hundreds of leading brands including Facebook, Microsoft, General Electric and iHeartMedia rely on Global App Testing’s platform to improve quality at a speed that allows Agile and DevOps teams to release faster and more often.

We’ve also gained worldwide recognition for innovations in the testing field - most notably inventing Testathons and QAOps. QAOps is the definitive book and philosophy on how the right QA can increase your speed, scale and global growth - and ultimately impact your bottom line. Testathons, hackathons for testers, have now been run in over 35 countries with leading tech teams from the likes of King, Spotify and Instagram.

At Global App Testing we’ve created an open and inclusive environment where you can play to your strengths whilst stretching yourself to become the best version of you. We believe focusing on your core skills, enjoying your work and collaborating with other equally passionate and world-class people is a recipe for your success.

The Role

As the Head of Customer Success, your mission is to define and develop the CS function from the ground up for our new, disruptive SaaS offering. You will work to draft and implement a strategy to ultimately increase the value that our customers get from our product line, cumulating in low churn and increased growth for our business. You will be responsible for growing, coaching and retaining your own team, and will represent Customer Success across the business.

You will be responsible for:

Requirements

Benefits

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