Customer Success Manager

London, England, United Kingdom · Customer Success

Description

About Global App Testing

Put simply, when the likes of Spotify or Facebook need their apps tested globally, they use Global App Testing. Our vision is that we become as invaluable for the rest of the startup ecosystem as we are for our current customers.

Our Mission

At Global App Testing, we have the capability to leverage over 20,000 assessed and professional testers with real devices in real environments in over 105 countries.

By taking a customer-focused approach to quality, hundreds of leading brands also including Microsoft, Canon, General Electric and iHeartMedia rely on Global App Testing’s platform to improve quality at a speed that allows Agile and DevOps teams to release faster and more often.

At Global App Testing we’ve created an open and inclusive environment where you can play to your strengths whilst stretching yourself to become the best version of you. We believe focusing on your core skills, enjoying your work and collaborating with other equally passionate and world-class people is a recipe for your success.

The Role

At GAT, we are client-obsessed, and this role is vital in ensuring we forge outstanding and excellent strategic relationships with our clients.

We believe that a deeply engaged customer is a happy customer, and a happy customer is a life-long customer. And our life-long customers are, and will always be the foundation of our success.

As a Customer Success Manager (CSM), you will be responsible for developing and nurturing strategic commercial relationships with our current client-base. GAT CSM’s are ultimately responsible for developing existing relationships with a focus on retention (renewals), up-sell and cross-sell activities, but they are also trusted advisors for our clients.

You will be responsible for:

What you will not be responsible for:

Requirements

Bonuses:

Benefits

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